How do I turn call capture on or off using my activation or deactivation code?
Activating call capture lets Green Weka capture, transcribe and summarise your mobile calls. You can search, review and action calls later, so nothing gets missed. Your mobile number and telco stay the same. People still ring you on your usual number.
1. Log into the Green Weka app with your email and password.
2. Find your activation code in your onboarding email. Each user’s code is unique, so don’t share it.
3. Open your phone’s normal dialer (not the Green Weka dialer).
4. Key in the activation code and press call. This is a one-time step.
Easier on your phone: In the Green Weka app, open your account drawer (tap your initials). Under "Green Weka on your phone," tap "Copy activation code." Then open your phone’s keypad, hold on the number box, tap Paste, and press call. The code itself isn’t shown, just copied. The activation button appears once your caller ID is verified. These buttons are only on phones, not on desktop.
Once activated, all incoming calls are captured, no matter which dialer is used. Outgoing calls are only captured if you use the Green Weka app dialer. Calls made from your normal dialer aren’t captured.
If you want to stop call capture, or if you’re logging out of the app, you need to deactivate it:
1. Open your phone’s normal dialer.
2. Dial the deactivation code from your onboarding email.
On your phone: In the Green Weka app’s account drawer, tap "Copy deactivation code," then paste it into your phone’s keypad and press call. The deactivation button is always there.
This removes Green Weka from your call flow. Your phone returns to normal, and calls are no longer captured.
Important: If you log out of the app, you must also dial the deactivation code. If you don’t, calls may go straight to voicemail instead of ringing your phone.
If you need help or your codes aren’t working, email [email protected] for a quick reply.