What happens when you make or take a call

What does Green Weka do when I make or get a call?

What Green Weka does with your calls

Every work call you make or take with Green Weka is handled for you, so nothing gets missed. Here’s what happens:

Your phone rings as normal, using your usual mobile number. Nothing changes for you or your customers.

If you’ve set up an optional privacy message, Green Weka plays it to the caller at the start of the call. You control when this plays: always, never, or just for first-time callers. You can also set it differently for each contact.

You answer and talk as usual. The call is captured in the background.

When you hang up, Green Weka gets to work. The call is transcribed into written text. Then, the system summarises the call, tags it (like Sales, Personal, Voicemail), and pulls out any action items or jobs discussed.

Within a few minutes, the call appears in your dashboard. You’ll see who it was with, a one-line summary, tags, action items, and the full transcript. If you’ve chosen to keep recordings, you can play the audio back. If not, only the transcript is kept.

If you’ve turned on email summaries, you’ll get a tidy summary email after each call. You can turn this on or off in your profile settings.

If you don’t answer a call, or if you’re already on a call when someone else rings, the caller goes to your voicemail or, if you’ve set it up, your Receptionist. Both options make sure you never miss a message. For more on these, see the Voicemail and Receptionist topics.

If you try to call an emergency number or a destination Green Weka doesn’t support, you’ll hear a short message and the call won’t connect. For these, use your phone’s normal dialer.

How to use it

• For incoming calls, just answer as you normally would. If you’ve activated call capture (using your code from the onboarding email in your phone’s normal dialer), everything is automatic.
• For outgoing calls, use the Green Weka dialer in the app or on your desktop. Calls made this way are captured and processed the same as incoming calls. What outbound calls cost depends on where your business number is; the pricing topic has the details. Calls made from your phone’s normal dialer are not captured and cost nothing from Green Weka.
• All captured calls show up on your dashboard. You can search, listen (if recordings are kept), read the transcript, edit details, export to PDF, or delete (with a short window to undo).

Tips

• Set personal contacts (like family) to Capture OFF in Contacts, so those calls aren’t recorded or transcribed.
• Check the Review banner in Contacts now and then to merge any duplicates it has found.
• If you want a summary in your inbox, turn on email summaries in your profile.
• You can control when the privacy message plays in the Compliance tab, and override it for specific contacts.
• If you want to stop call capture, log out and dial the deactivation code from your onboarding email in your phone’s normal dialer.

Green Weka makes sure every work call is captured, summarised, and easy to find later. You’ll never lose track of what was said or promised.