Recording disclosure and compliance

How do I set when the call recording privacy message plays, and what are my legal responsibilities?

What it does

Green Weka helps you meet your legal obligations by playing a privacy message, such as "this call may be recorded," to callers. When you first set up Green Weka, the privacy message is switched on for both incoming and outgoing calls. This means callers hear it automatically, with no setup needed.

You control when the message plays. Options include always playing it, playing it only for first-time callers, or turning it off. You can also set different rules for incoming and outgoing calls, and override the setting for individual contacts if you need to. These choices are there to help you match your business style and the laws in your area, but it’s always your responsibility to follow local call recording laws.

How to set it up and use it

Go to the Compliance tab in the app or dashboard. Before you can change the privacy message settings, you’ll be asked to acknowledge a compliance statement confirming you understand your legal responsibilities. If you later choose to weaken the message, such as turning it off, you’ll be asked to acknowledge this again.

Pick the voice you want for the privacy message. You can change this at any time.

Choose when the disclosure plays:

Never: The message never plays.
Always: The message plays at the start of every call.
First-time callers only: The message plays only the first time someone calls you, then never again.

You can set these options separately for incoming and outgoing calls. If you want a different setting for a specific person, go to the Contacts tab, find the contact, and use the Whisper setting to override the global rule just for them.

Special cases

The Receptionist never plays a privacy notice of its own. Your normal privacy message setting still applies to calls before your phone rings. For in-person meetings using Conversations, Green Weka does not show any announcement to the other people in the room. You are responsible for letting people know they are being recorded if the law requires it.

Tips

If you mostly deal with regular clients, "First-time callers only" keeps things smooth while still covering you for new people. For personal contacts, you can turn off both capture and disclosure. Laws about recording calls are different in each place, so if you’re not sure, check with a local expert. You can change your settings any time in the Compliance tab.

Your legal responsibility

Green Weka provides the tools, but it’s up to you to understand and follow the call recording laws that apply where you work. The system does not give legal advice.

Good to know

Green Weka does not give legal advice, you're responsible for following local call recording laws.
Disclosure settings must be managed in the app or dashboard; they can't be set by text or voice command.
If you forget to set the right disclosure, the system won’t warn you.
The Receptionist never plays a privacy notice of its own.
Conversations shows no announcement to people present; you must tell them if required.

Try asking your assistant: “How do I turn the recording disclosure on or off?” · “Can I play the disclosure only for new callers?” · “How do I set a different disclosure for outgoing calls?”